- How to search products?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the fewer products you will get on the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
- How are shipping cost calculate?
Shipping costs are calculated based on shipping method (air, sea or land) and product weight/volume plus handling fees. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical.
We also offer a flat no-rush shipping on most products at only $7.99. These shipping rates were arranged with our shipping companies and sometimes at a loss to us in order to give you an incentive to buy from us.
Note: For special offers of FREE products, shipping will be charged on a per-product-basis and no longer at a flat-rate class as these products require special processing.
- How long does it take (usually) for my order to arrive?
The entire shipping timeframe is between 7 ~ 20 business days. However, our customers have reported that it usually takes less than 2 weeks for their order to arrive, and sometimes sooner than that. Although it is highly dependent on the country you reside and its customs policies, we’ll try to get your product out of the door as soon as possible.
- what is buyer protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.You are protected when:
The item you ordered did not arrive within the time promised by the seller.
The item you received was not as described.
The item was lost in transit.
You’ve received a wrong item (not the one you ordered).
Contact us via the Contact Us link immediately.
- How do I use coupon code?
At the top of the checkout window, or on the side of your shopping cart, click on Coupon to expand the entry box, enter your code in the box, then click on “Apply”. You should see the TOTAL PRICE change, reflecting the discount.
- I just placed an order and I was sent to a Thank You page ,where can I find details my order?
If you’ve checked “Create an account” box during the checkout process, you’ll be able to find your orders by going into your account; just click on My Account at the upper-right corner of the website and find the <ORDER> button where you’ll see all of your orders.
You should also get a copy with the details of your order in your email inbox. If it is not there, please check your spam/junk folders just to be sure. 99% of the time you’ll find our emails there.
- Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. This is because we use several fulfillment warehouses in China and U.S. If you have any other questions, please contact us and we will do our best to help you out.